Support during difficult times
In crisis situations, it is important to pay attention to mental well-being. Everyone experiences crises differently and may have specific needs.
What are the basic principles of psychological support?
- Communicate openly and respectfully, taking the other person’s situation into account.
- Allow space for expressing worries and emotions.
- Listen without judgment.
- Ask about their needs.
- Maintain daily routines as much as possible.
- Involve the person in handling the situation in a way they can manage.
What not to do or say
- Avoid asking personal or intrusive questions.
- Do not downplay the situation or use humour or irony.
- Refrain from criticising, lecturing or giving advice.
Where to find help?
- The website www.opatruj.se provides important contact details for crisis hotlines offering psychological assistance, as well as a range of useful information on mental health care.
If we are caring for someone with specific needs (a senior, a person with a disability, or a person with a mental illness), detailed information about available support is provided at 72h.gov.cz
