Communicating with children

In crisis situations, children need special attention. They should understand what is happening, feel supported, and know what to expect. This helps them cope better.

Basic principles

• Speak openly and honestly in an age-appropriate way.
• Give space to express worries.
• Share feelings together.
• Listen to questions and opinions.
• Be aware that children mirror emotions, so set a calm example.
• Involve them in daily and new activities suitable for their age.

Practical tips

• Explain the situation simply and clearly.
• Emphasise that professionals are managing the situation and safety measures are in place to protect them.
• Reassure them that they won’t be left alone.
• Mention that you will get through it together and there are people ready to help.
• Maintain daily routines as much as possible.

In case of evacuation, prepare a note for the child with their address and a contact for a close relative. Also pack a small toy in the evacuation bag.