Communicating with children
In crisis situations, children need special attention. They should understand what is happening, feel supported, and know what to expect. This helps them cope better.
Basic principles
- Speak openly and honestly in an age-appropriate way.
- Give space to express worries.
- Share feelings together.
- Listen to questions and opinions.
- Be aware that children mirror emotions, so set a calm example.
- Involve them in daily and new activities suitable for their age.
Practical tips
- Explain the situation simply and clearly.
- Emphasise that professionals are managing the situation and safety measures are in place to protect them.
- Reassure them that they won’t be left alone.
- Mention that you will get through it together and there are people ready to help.
- Maintain daily routines as much as possible.
In case of evacuation, prepare a note for the child with their address and a contact for a close relative. Also pack a small toy in the evacuation bag.
